Refund and Returns Policy

Effective Date: 07/07/2024

At OLANLY, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.

  1. Return Eligibility

1.1 Time Frame: Our refund and returns policy is valid for 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.

1.2 Condition of Items: To be eligible for a return, your item must be unused and in the same condition as received. It must be in its original packaging.

1.3 Non-Returnable Items: Certain items are exempt from returns, including:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Certain health and personal care items
  1. Return Process

2.1 Proof of Purchase: A receipt or proof of purchase is required for all returns.

2.2 Return Address: Please do not return items to the manufacturer.

  1. Refund Conditions

3.1 Partial Refunds: In certain situations, only partial refunds may be granted:

  • Books with obvious signs of use
  • Opened media items (CDs, DVDs, software, video games, etc.)
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

3.2 Refund Processing: Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 30 business days.

  1. Sale Items

Only regularly priced items are eligible for refunds. Sale items cannot be refunded.

  1. Exchanges

We only replace items if they are defective or damaged. For exchanges, please email us.

  1. Gift Returns

6.1 Items Marked as Gifts: If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.

6.2 Items Not Marked as Gifts: If the item wasn’t marked as a gift, we will send the refund to the original purchaser.

  1. Shipping

7.1 Return Shipping Costs: You are responsible for return shipping costs. Shipping costs are non-refundable.

7.2 Shipping Deductions: The cost of return shipping will be deducted from your refund if applicable.

7.3 Shipping Insurance: For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of returned items.

  1. Contact Information

For questions related to refunds and returns, please contact us.

By making a purchase from OLANLY, you agree to this refund and returns policy.